Loveney Hub Privacy Policy
Effective Date: September 30, 2026
1. Introduction
Loveney Hub (hereinafter referred to as "we") understands the importance of personal information to you and will take appropriate security protection measures in accordance with applicable laws and regulations, striving to keep your personal information secure and controllable. This Privacy Policy (hereinafter referred to as "this Policy") explains how we collect, use, store, share, and protect your personal information when you use the Application, as well as the rights you enjoy.
The current version of the Application is a smart device connection and control tool. We may add new features from time to time, at which point we will update this Policy and notify you.
Please carefully read and fully understand all contents of this Policy before using the Application. Once you begin using the Application, you shall be deemed to have fully understood and agreed to this Policy.
2. Information We Collect
2.1 Information You Provide
(1) Account registration information: When you register for an account, we collect your email address, third-party account identifiers (Apple ID, Google ID, etc.), password (if applicable), and date of birth (for age verification).
(2) Profile information: The nickname, avatar, gender, self-introduction, and other information you fill in on your profile page. You may choose not to provide certain information, but this may affect your use of some features.
(3) Feedback and customer service information: Problem descriptions, screenshots, and related evidence you submit through the Help Center, feedback channels, or customer service conversations.
2.2 Information We Collect Automatically
(1) Device information: Device model, operating system version, unique device identifiers (such as Android ID, IDFA/IDFV), screen resolution, network type, and IP address.
(2) Usage log information: The time you access the Application, duration of stay, page browsing records, feature usage records, click operation records, and crash logs.
(3) Bluetooth device information: When you connect a smart device, we collect the Bluetooth device name, MAC address, device model, connection status, and control command records (for feature implementation and security auditing).
(4) Location information: To enable Bluetooth device scanning and connection, Android 11 and below may require you to grant location permission or enable GPS, while Android 12 and above will request "Nearby devices" permission. We only use this permission temporarily during Bluetooth scanning and do not collect, store, or upload your geographic location information to our servers.
2.3 Payment-Related Information
The current version does not involve payments. If paid services are introduced in the future, payment processing will be handled by the Apple App Store or Google Play. We do not directly collect sensitive payment information such as your credit card number or bank account number, and only obtain non-sensitive information such as transaction status and order numbers from the platform to confirm your entitlements.
3. How We Use Information
We use the collected information for the following purposes:
(1) Providing core services: Completing account registration and login, enabling Bluetooth connection and control of smart devices, system message push, feedback and customer service, and other basic functions.
(2) Age verification and security: Verifying user age to ensure use by adults only, detecting and preventing fraud, spam accounts, and malicious behavior, and maintaining application security.
(3) Content moderation and risk control: Reviewing avatars, profiles, and feedback content published by users, identifying and handling violating content, and enforcing account suspension and appeal management measures.
(4) Product optimization: Analyzing user behavior to optimize product features, interface design, and user experience.
(5) Customer service: Responding to your inquiries, feedback, and appeals, and providing technical support and problem resolution.
(6) Notifications: Sending you service notifications, account security alerts, and activity announcements. You may turn off push notifications in your system settings.
(7) Legal compliance: Complying with applicable laws and regulations, cooperating with investigations by regulatory authorities, and protecting the lawful rights and interests of us and our users.
4. Information Sharing and Disclosure
We will not sell your personal information to any third party. We may share your information only in the following circumstances:
(1) With your explicit consent: After you explicitly consent, we will share the information you specify with third parties.
(2) Service providers: We may entrust authorized partners to provide certain services on our behalf, such as cloud storage services, data analytics services, push notification services, content moderation services, and instant messaging services. These partners may only use your information within the scope of providing services on our behalf and must comply with strict confidentiality obligations.
(3) App store platforms: When paid services are introduced in the future, necessary transaction information will be shared with the Apple App Store and Google Play for payment and subscription management, subject to their respective privacy policies.
(4) Legal requirements: We may disclose your information when required by laws and regulations, mandated by government authorities, or as necessary to protect the lawful rights and interests of us and our users.
(5) Business transfer: In the event of a merger, acquisition, or asset transfer, your information may be transferred as part of the transaction assets. We will require the new holder to continue to be bound by this Policy.
5. Data Storage and Security
5.1 Storage Location
Your personal information is stored on cloud servers located in Singapore. As our services are available worldwide, your information may be transferred to and processed on servers outside your country or region. We will ensure that such transfers comply with applicable data protection laws.
5.2 Retention Period
We retain your personal information only for the shortest period necessary to achieve the purposes described in this Policy. After the retention period expires, we will delete or anonymize your personal information, unless otherwise required by laws and regulations. Specifically:
(1) Account information: Retained continuously while you use your account; deleted within 30 days after account deletion (unless otherwise required by laws and regulations).
(2) System message records: Retained for 12 months by default and automatically deleted upon expiration.
(3) Risk control and security logs: Retained for 2 years for security auditing and violation tracing.
(4) Payment records (future feature): Retained for 5 years in accordance with financial audit requirements.
5.3 Security Measures
We take the following technical and administrative measures to protect the security of your personal information:
(1) Transmission encryption: All data transmissions use TLS/SSL encryption protocols.
(2) Storage encryption: Sensitive personal information is stored in encrypted form.
(3) Access control: Strictly limiting employee access to personal information, applying the principle of minimum necessity, and conducting operation audits.
(4) Security auditing: Conducting regular security assessments and penetration testing to promptly identify and remediate security vulnerabilities.
(5) Notwithstanding the above measures, the Internet environment is not one hundred percent secure. In the event of a personal information security incident, we will notify you promptly in accordance with applicable laws and regulations.
6. Your Rights
In accordance with applicable data protection laws (including the EU GDPR, California CCPA, and others), you have the following rights regarding your personal information:
(1) Right of access: You have the right to access a copy of your personal information held by us.
(2) Right to rectification: You have the right to request us to correct inaccurate or incomplete personal information.
(3) Right to erasure: Under certain conditions, you have the right to request us to delete your personal information. You may also exercise this right through the account deletion feature.
(4) Right to restriction of processing: Under certain conditions, you have the right to request us to restrict the processing of your personal information.
(5) Right to data portability: You have the right to obtain your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
(6) Right to object: You have the right to object to our processing of your personal information based on our legitimate interests.
(7) Right to withdraw consent: You have the right to withdraw your consent at any time (such as location permission and push notification authorization). Withdrawal of consent does not affect processing carried out prior to the withdrawal based on consent.
(8) Right not to be subject to automated decision-making: You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects or similarly significant effects on you.
You may exercise most of the above rights through the "Settings - Privacy" page within the Application, or by submitting a request to us via the contact information at the end of this Policy. We will respond within 30 days of receiving your request.
7. Cookies and Similar Technologies
The Application uses cookies and similar technologies (such as local storage and device identifiers) to remember your login status, save your preference settings, analyze application usage, and protect account security.
You may manage or clear local storage data through your device system settings, but this may affect your use of some features of the Application.
8. Protection of Minors
The Application is intended for use by adults aged 18 and over only. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected personal information from a minor, we will immediately take measures to delete the relevant information.
If you are a guardian and believe that your child may be using the Application or has provided us with personal information, please contact us immediately.
9. International Data Transfers
As our servers are located in Singapore and our service providers may be located in different countries, your personal information may be transferred and processed across borders. We will take appropriate safeguards (such as Standard Contractual Clauses) to ensure that cross-border transfers comply with applicable data protection laws and protect the security of your personal information.
For users in the EU/EEA, we rely on Standard Contractual Clauses approved by the European Commission for cross-border data transfers. You have the right to obtain a copy of the relevant safeguards by contacting us via the information at the end of this Policy.
10. Updates to This Policy
We may revise this Policy from time to time. The revised Policy will be published within the Application and you will be notified by appropriate means. For material changes (such as new features resulting in the collection of new types of personal information), we will notify you through in-app notifications, pop-ups, or email, and will re-obtain your consent where necessary.
We recommend that you review this Policy periodically to stay informed of our latest privacy protection practices.
11. Contact Us
If you have any questions, comments, or requests regarding this Policy or our personal information processing practices, please contact us at:
Email: admin@loveneyhub.com
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